RESOURCES
Learn about the leading Field Services Solutions and best practices with these free materials.
CARPRETRIGHT INTRODUCE FIELD MANAGEMENT SOFTWARE
Kirona’s software allowed Carpetright to share home consultants across stores rather than permanently allocating one to each store. Customers can now see a home consultant much faster, and with the help of geographical profiling, 20,000 more home visits were made year-on-year. The estimated sales increased by 30%, while travel costs remained static.
EMPOWERING XEROX'S FIELD-SERVICE FORCE WITH AUGMENTED REALITY
The Xerox team realized exceptional results in several areas of their service operation after implementing Fieldbit, including 76% improvement of remote resolution rates within 4 months of implementing Fieldbit, 67% improvement in First Time Fix (FTF) rates, 20% increase in FE utilization, and the total elapsed time to resolve a service request was reduced by 2 hours.
FAIRCHILD EQUIPMENT MOBILIZES FIELD SERVICE
Fairchild Equipment completely revamped their business operations by implementing MobileFrame’s cutting edge mobile technology. This resulted in a 70% reduction in data entry costs, near perfect data accuracy, invoicing completed within a day instead of 3 week lag time, significant cash flow improvement, and technicians spend more time on billable work instead of paperwork.
GE HEALTHCARE GLOBAL SERVICES BOOSTS PRODUCTIVITY WITH CLOUD-BASED FIELD SERVICE MANAGEMENT
Global Services chose ServiceMax for cloud-based field service management. Scale was the biggest benefit. The group’s disparate and disconnected systems couldn’t grow with its global service organization. GE Healthcare Global Services retired legacy IT systems and went live with ServiceMax. GE Healthcare Global Services used ServiceMax for parts ordering, dispatch, installed base management, and self-help.
GROWING A CORPORATE HOUSING BUSINESS WITH FIELD SERVICE AUTOMATION
With Coresystems Field Service Software, CWS Home Services can now facilitate its scheduling and dispatching. The managers don’t need to be afraid that employees will accidently change schedules in the email calendar. Field employees can still manage their day and be informed about the jobs they need to do and when and where they need to do them. All the necessary information is in one place.
HOSPICE SOURCE IMPROVES HOSPICE CARE WITH FIELD SERVICE MANAGEMENT TECHNOLOGY FROM SERVICEPOWER
Hospice Source’s mission is to offer compassionate care through the provision of the highest quality medical equipment, delivered timely by highly trained and thoughtful people at the lowest cost possible to the hospice partner. With ServicePower technology, Hospice Source can accomplish its mission, while also driving down costs, and improving its profitability.
HOW NATIONAL METERING DIGITALLY TRANSFORMED THEIR UTILITY SERVICE OPERATIONS WITH FIELD SQUARED
With Field Squared, National Metering significantly increased operational efficiency across the entire organization. Field Squared made the utility firm more productive and helped greatly on the management side. Using Field Squared, it decreased time spent per work order by 75%, including verifications of data, reformatting or naming pictures and forms, and locating jobs in the field.
MISSION CRITICAL FIELD SERVICE: MOTOROLA CANADA CASE STUDY
Motorola Canada chose IFS Field Service OnDemand, IFS Field Service Management SaaS solution, for its combination of superior functionality and configurability, all of which could be delivered to meet their tight timeline. It resulted in a complete suite of functionality for high-value service delivery, low upfront costs, budget-friendly pricing licensing structure, rapid implementation, and user-friendly interface.
CASE STUDY: QUALITY COMPANIES FIELD SERVICE MANGEMENT
Krossark has become the preferred technology partner for Quality Companies, one of the leading providers of Vehicle Management services in the US. It has enabled the consolidation of customer facing processes with the aid of modular, loosely coupled systems that helped the client to deliver tremendous value and dramatically improved customer relationships.
FULLY-FEATURED, NEXT GENERATION FIELD SERVICE MOBILITY SOLUTION EFFECTIVELY EXTENDS SAP TO THE FIELD
Rheem selected Kony SkyMobile to provide an end-to-end solution using rugged equipment and a wireless network connection. Rheem replaced its outdated radio network and delivered a fully-featured field service application to the technicians by effectively extending SAP to the field. Kony SkyMobile enabled the mobile application to be developed inside SAP, without the need for middleware.
ROUTE OPTIMIZATION AND RESOURCE TRACKING MADE EASY WITH FIELD SERVICE MANAGEMENT APP
Path-Tec partnered with RapidValue to build a mobile application to track delivery records and collection operations. The simple user interface allowed the collection of samples and delivery operations in a few clicks. The courier can easily record all items delivered or collected, select a tracking status, and capture the proof of collection and delivery. The app enabled couriers to receive a daily job list on their smartphones.
WAIBEL UNIFIES THEIR HVAC SERVICES WITH FIELDPOINT'S FIELD SERVICE SOFTWARE
When a decision was made to turn to Fieldpoint’s field service software, unifying their service and construction departments and integrating with various systems was of utmost importance to Cooper and Waibel, as the company envisioned to utilize additional software that can be integrated with Fieldpoint for greater business potential. It merged operations into a single unified platform.